Pauline is the person we chose to be part of our team as she proves that she can hit the ground running and deliver quality support and training time and time again . At LT&RC our mission is for individuals, teams and organisations to achieve maximum potential and excellence in all that they do. To ensure that we support teams we have to have the best people involved and Pauline is always our first choice of Trainer. As part of our quality assurance we regularly review each others training delivery and I am always impressed by the level of commitment Pauline shows to our clients and the fact that her knowledge is always current and relevant. Our clients always express their thanks for the quality of cutomer care, support and the best practice course content that Pauline provides and that is important to us as we have to trust that our standards are always met. In Pauline we have that trust.